Is your company licensed and fully insured?
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Yes, we are fully licensed. All our vehicles are also insured.
What do I do if I don't know the postcode?
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Enter all the details you do have and we will try and find the postcode and email you back a quotation as soon as possible.
Will I incur any extra charges if my plane is delayed?
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No, we will track your plane’s progress when it is in the air.
What size car do I need?
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If you are unsure what vehicle size to book, we strongly recommend you send a query through the form given on our home page. It will help you know and select which sized vehicle you need to accommodate your passenger numbers and baggage requirements. We will assist you even if you are traveling with a pushchair, a buggy, golf clubs, bicycles, an oversized suitcase, or even just hand luggage.
How do I make a booking?
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It will help you know and select which sized vehicle you need to accommodate your passenger numbers and baggage requirements. We will assist you even if you are traveling with a pushchair, a buggy, golf clubs, bicycles, an oversized suitcase, or even just hand luggage.
What emails can I expect to receive?
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As our customer, who has just left a query on our end or made a booking, you will receive emails regarding your ride, query, question, or any sort of assistance that we can provide on our end.
How do I find my driver from an airport, port, or station?
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The pick-up instructions will be contained in the “Journey Details.”
What is the 'Meet and Greet' service?
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The “Meet and Greet” service is where the driver will park their vehicle and meet you with a name board in the appropriate place (e.g., an Arrivals Hall at an Airport). This service is not included on our journeys as standard but can be added for an additional fee to cover parking charges. The driver will put exactly what you entered in the “Head Passenger Full Name” field onto the name board; therefore, if you’d rather the driver doesn’t know the passenger’s name, use a pseudonym instead. Make sure the passenger is aware so they know what to look out for!
Can I smoke in the car?
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No, in compliance with UK law, Leevalley Minicabs Ltd operates a strict non-smoking policy in all their vehicles.
What happens if I haven't received confirmation and my transfer is imminent?
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This could be due to a number of reasons, most commonly a misspelt email address. If this happens to you, please contact our office via email or call on 02080905000, and we will deal with your booking as quickly as possible.
Will you meet us anytime of day or night?
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Yes, as all bookings are pre-booked, we can provide a 24-hour service.